Frequently Asked Questions

How do I register and sign up for account access?

Signing up for access is quick and the most convenient way to keep track of your account. To create your online access, visit our registration page, fill out the form and submit. Enter your name exactly as it appears on your Launch Servicing welcome letter or any other Launch Servicing correspondence. Account access is available to anyone with a loan serviced by Launch Servicing.

How do I make a payment?

Payments can be made in multiple ways. The easiest and most convenient way is to log in to your account and make a payment with a checking or savings account. For even more convenience, you can set up recurring payments online so that your payments are made automatically. You can also use bill pay through your bank's online bill pay service. (Make sure they don't charge a fee!) Payments can also be sent via mail to PO BOX 679220, Dallas, TX 75267-9220 or made by calling Launch Servicing at (877) 354-2629.

How do I view my billing statement?

You can view your billing statement by logging into your account and clicking History and then Billing Statement. This will give you access to view all billing statements while the loan is serviced by Launch Servicing.

How do I change my password if I forgot it?

Forgot your password? Just enter your username associated with your Launch Servicing account, and we'll reset your password.

How do I change my username if I forgot it?

Forgot your username? We can help you figure it out. You will need to provide us with some information so we can verify your account. An email will be sent to the email address on file and provide further instruction.

Why am I paying Launch Servicing and not my lender?

Launch Servicing is contracted by your lender to provide you exceptional service - from loan origination to the day you pay your loan in full. We are here to help your lender help you succeed.

What is the different between the lender and servicer?

Great question. This can sometimes get confusing. The lender provided you the opportunity to obtain the loan. The servicer is contracted by the lender to service your loan after it is disbursed and through the repayment term.

How do you keep my personal information secure?

Your security is important to us. To ensure that your personal information stays safe, we utilize multi-factor authentication. The first time you log into your account from a new device or browser, you'll enter your username and password as usual. Then, you will be asked to enter a unique code that we will send to you via email. Check your email for the access code and enter it when requested. If you have questions or need help logging in, contact us.

Having trouble making your payments?

Please complete the Postponement Request form in full to explain your current situation and attach it to a message within your borrower portal account. We will review your request to see if you are eligible for any assistance.